Kenneth Parcell
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Requesting a new Mac/PC - scheduled refresh
Please submit a request to the tech team to request your new machine. Please note that you may require approval from your manager and approvals from IT and finance before it can be procured. Once a...
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What To Do if Your Laptop or Phone is Lost/Stolen
Summary If your laptop computer or mobile phone (even personal laptop / mobile phone) is lost or stolen please contact IT immediately. We'll send a remote wipe command for the data on your laptop ...
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How to Back Up Your Computer
Summary How to back up your most important data by using Drive for Desktop. Your computer should be backed up BEFORE an issue occurs. The steps below are simple, proactive ways to make sure your ...
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Equipment Policy - Standards & Renewal / Refresh
Summary The DD&D Laptop Computer and Hardware Policy, including new laptop requests and Refresh / replacement computer guidelines for 2-year and 3-year renewal cycles. Computer hardware standards a...
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How do I build a custom report in Zendesk?
You can find some examples of popular custom reports at this link: https://support.zendesk.com/hc/en-us/sections/4405303719578-Explore-recipes Start by accessing Explore through Zendesk.
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How to connect to VPN
If your VPN doesn't work, or you're having problems with it, here's the latest connection info. VPN Connection information: 1.) Download widget 2.) Install 3.) Log in 4.) Enjoy If you are still...
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Printing on both sides of a page
Printing on both sides of paper is called duplex printing. Most printers offer the option of automatically printing on both sides of a sheet of paper (automatic duplex printing). Other printers pro...
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Connecting to WiFi - Staff and Guests
Summary In every DD&D office, there are two wireless networks: Donuts (for employees) and Coffee (for guests). Below are some guidelines for wireless network usage. Corporate-issued devices (such...
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Printer Setup
Option 1 Navigate to Control Panel>Devices and Printers> Add a Printer The Wizard will start looking for the shared devices, if none are found, click on “The printer that I want is not listed”. ...
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ANNOUNCEMENT : VPN Outage
We are aware that our VPN is currently experiencing connectivity issues resulting in an outage for some users. We are working with our VPN Provider support to resolve this issue. We apologize for ...